Service-due reminders and win-back texts for auto repair shops
Updated . In the Growth plan.
Your shop already knows who is due back. Gearboxly Marketing nudges them, and reaches out to regulars who have gone quiet.
What it does
A service-due reminder is a friendly nudge when a customer is about due for their next service, based on time since their last visit. It is one message per service cycle.
Win-back reaches out to quiet customers at 6, 9 and 12 months of silence, so regulars do not drift to the shop down the road.
Every message respects opt-outs, quiet hours, spacing and a frequency cap, and anyone with an upcoming appointment is left out of reminders and win-backs. Texts only go to customers who agreed to receive them, and each text counts toward your monthly campaign texts.
How it works
- 1
Turn the follow-ups on
Open Campaigns and switch on the automatic follow-ups you want.
- 2
They run every day
They stop as soon as the customer books or replies.
- 3
Keep an eye on it
Campaign texts count toward your monthly allowance, which is 3,000 per location on Growth.
Questions shops ask
When does a customer get a service-due reminder?
When they are about due for their next service, based on time since their last visit. It is one message per service cycle.
When do win-back messages go out?
At 6, 9 and 12 months of silence.
Will customers get too many messages?
Every message type respects opt-outs, quiet hours, spacing and a frequency cap, and anyone with an upcoming appointment is left out of reminders and win-backs.
Which plan includes it?
Gearboxly Marketing is part of the Growth plan.
Related features
More in the plans
Try service-due reminders and win-backs in your own shop
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