Set up a Shop TV for your bays

A Shop TV is a wall display for your shop. Mechanics look up and see what's in the bays, what's late, what's waiting and the day's schedule. Nobody has to ask the front counter.

It is view-only. Nobody touches the TV. Technicians do their work in the technician workspace, and the TV shows the result.

You can have more than one TV. Each one has its own view. Shop TV is included on every plan, as long as your shop's account is active (a trial or a paid plan).

A screen

Any TV with a built-in web browser, or a streaming stick or small computer that can open a web page full screen. Steps vary by device, so check what yours offers.

The Wi-Fi

The TV needs to be online.

A way to type

You only type a short address once. A keyboard works, or the TV's remote.

An owner or manager sign-in

Only owners and managers can add a TV.

1. 1On the TV's browser, open app.gearboxly.com/tv. It shows a 6-digit code.
2. 2In Gearboxly, an owner or manager goes to Settings, then Shop TVs, then Add a TV.
3. 3Type the code, name the TV, and choose its screens.
4. 4Save. The TV pairs within a few seconds.

Bay board

A tile for each technician with the car, the job, the customer's first name and the RO number. A timer shows time on the job against the estimate: green, amber or red. A late flag shows when the promised time has passed. A tech with nothing assigned shows Open. Unassigned work shows in a Needs a tech tile.

Needs attention

Big counts for waiting on parts, waiting on approval, ready for pickup, past promised time and tech requests. Each one has a list under it.

Today's schedule

The day's appointments.

Tech queue

Who's free, who's busy, and what's next.

One screen or rotate

Pick one fixed screen, or rotate through several. Rotation changes every 20 seconds by default. You can set it anywhere from 8 to 300 seconds.

Dark or light

Dark is the default. Switch to light if your shop is bright.

Customer-facing

Turn this on for a lobby TV. It hides names, RO numbers, technicians, jobs and timers. It shows only the vehicle, the status and the promised time. The Needs attention and Tech queue screens are not available on a customer-facing TV.

A Shop TV never shows prices, totals, phone numbers, emails, addresses, notes, VINs, plates or customers' last names. That is true on every TV, customer-facing or not.

The TV updates about every 7 seconds. If the network drops, it shows Reconnecting and keeps the last picture on screen until it's back. It also restarts itself at 4 AM every day.

Repeat the setup steps for each TV. Give each one a clear name, like Bay 1 wall or Lobby, and its own screens. Owners and managers can edit or remove a TV any time under Settings, then Shop TVs.

Revoke a TV from Settings, then Shop TVs. A revoked TV goes back to the pairing screen and shows nothing from your shop. Use this if a TV is moved, sold or lost.

The code doesn't work

It has probably expired. Codes last 10 minutes and work once. Refresh the TV page to get a new one.

The TV says Reconnecting

Check the TV's Wi-Fi. It keeps the last picture and catches up when the network is back.

A paused notice

Your shop's account needs attention. Open Billing in Gearboxly to fix it. Shops that are cancelled, suspended or unpaid see this notice.

The TV screen goes to sleep

Turn off the TV's screensaver or sleep timer in its settings.

Wrong shop or wrong screens

Edit the TV under Settings, then Shop TVs, to change its screens. If it's paired to the wrong shop, revoke it and pair it again.

Can mechanics change anything on the TV?

No. It is view-only. Technicians act in the technician workspace.

Does it cost extra?

No. It is included on every plan while your shop's account is active.

Can customers see it in the lobby?

Yes, with the customer-facing option. It shows only the vehicle, the status and the promised time.

Who can set it up?

Owners and managers.

Do I need special hardware?

No special hardware. You need a screen that can open a web page full screen.