Terms of service

By creating an account or using Gearboxly you agree to these terms and to our privacy policy. If you sign up on behalf of a shop, you confirm you are allowed to accept these terms for it.

Program. Gearboxly Shop Notifications. Auto repair shops use Gearboxly to send service text messages to their own customers. Every message begins with the name of the shop that sent it.

What you will receive. Booking confirmations, appointment reminders, inspection results, estimate and repair approval requests, repair status updates, vehicle-ready notices, invoice and payment links, and replies to messages you send the shop. See examples on our text messaging page.

Consent. You receive texts only if you agreed to them: by ticking the optional checkbox on a shop’s booking or contact form, on a signed repair order, or by telling the shop. Consent is not a condition of any purchase or service.

Frequency. Message frequency varies, usually a few messages around each appointment or repair.

Cost. Message and data rates may apply.

Opting out. Reply STOP to any message to cancel. You will receive one confirmation and no further messages. Reply START to resubscribe.

Help. Reply HELP to any message, contact the shop directly, or email support@gearboxly.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are never shared with any third party. See our privacy policy.

Keep your sign-in details private and tell us straight away if you think someone else has used your account. You are responsible for what happens under your shop’s account, including actions by your staff.

Gearboxly is offered on monthly plans shown on our pricing page. New shops start with a 14-day free trial of the AI plan, with no card required. After the trial you choose a plan to keep using the service. There is no contract and no minimum term. Plans are month to month and renew monthly until cancelled. You can cancel at any time from Billing, with no cancellation fee; cancelling stops the next renewal and you keep access until the end of the month you have paid for.

No refunds. We do not give refunds or credits for partial months, for unused days after you cancel, or for unused AI credits or top-ups.

Per-location pricing. Plans are priced per shop location, as shown on our pricing page. Each AI-plan location adds a monthly allowance of AI credits to one pool shared by the whole shop. Top-ups add to the current billing month only and expire at its end; unused credits do not carry over. We will give at least 30 days’ notice before changing the price of your plan.

US mobile carriers require every business that texts its customers to be registered and approved first (known as A2P 10DLC registration). Texting in Gearboxly is switched on only after that approval.

• You give accurate business details when you turn on texting, including your legal business name, tax ID (EIN), address and an authorized contact. We submit them to our messaging provider and the carriers on your behalf.
• Approval is decided by the carriers, not by us. It usually takes a few days and can take longer. It is not guaranteed, and carriers may ask for changes or refuse a registration.
• Until your registration is approved, Gearboxly does not send texts for your shop. Estimates, reminders and invoices can still go out by email and link.
• Registration and carrier fees may apply. Any that apply to your plan are shown to you before texting goes live.
• If your registration is suspended or withdrawn by a carrier, texting for your shop stops until it is resolved.

• Only text customers who have agreed to receive texts, and record how they agreed. Never make agreement a condition of service.
• Honor every opt-out. Gearboxly blocks texts to anyone who replied STOP; do not try to reach them by text another way.
• Use Gearboxly texting only for the service messages described in section 2. Do not send marketing unless the customer separately agreed to marketing texts.
• Follow the laws that apply to you, including the Telephone Consumer Protection Act and state consumer protection laws.
• Do not use Gearboxly to send anything unlawful, misleading, harassing or hateful, or to attack or overload the service.

We may suspend texting for a shop that breaks these rules, to protect its customers and the service.

AI credits are for the subscribing shop’s own operations: its own customers, vehicles and repair orders. You may not resell Gearboxly’s AI, use it to provide services to other businesses, or use it for work unrelated to your shop.

Trial accounts have a daily AI request limit. We may limit, pause or stop AI use that is abusive, automated beyond normal shop use, or that puts the service at risk for other shops.

Your shop’s records belong to your shop. You give us permission to store and process them only to run Gearboxly for you.

AI features such as labor time lookups, specifications, estimate drafts and customer explanations are suggestions to help your team work faster. They can be wrong. Check them against manufacturer data and your own judgment before you rely on them or send them to a customer. You decide what is quoted and what work is done.

We work to keep Gearboxly running and your data backed up, but the service is provided as is and may sometimes be unavailable for maintenance or reasons outside our control. We may improve or change features over time.

To the fullest extent allowed by law, we are not liable for indirect or consequential losses such as lost profits or lost business, and our total liability for any claim is limited to the fees your shop paid us in the three months before the claim arose.

You can close your account at any time. We may close an account that breaks these terms, with notice where we reasonably can. After an account closes we delete its records as described in our privacy policy.

These terms are governed by the laws of the State of Washington. If we change them we will update the date at the top of this page and tell account holders about any change that matters.

Pioneer Vision Consulting LLC
support@gearboxly.com