End user license agreement

“Gearboxly” means our shop management software, including the web app at app.gearboxly.com, the staff mobile app, shop websites and booking pages we host, and any updates. “Shop” means the business that holds the Gearboxly account. “You” means the shop and each person who signs in for it.

By installing the app, creating an account or signing in, you accept this agreement. If you accept it for a shop, you confirm you have authority to do so.

While the shop’s subscription is active (or during a free trial), we give the shop a limited, non-exclusive, non-transferable, revocable license to use Gearboxly to run its own repair business, for the number of locations on its plan.

The software is licensed, not sold. Everything not expressly licensed here stays with us.

Every plan includes unlimited staff logins. Each person needs their own login; sharing one login between people is not allowed. The shop is responsible for who it invites, the roles it gives them, and everything done under its account.

You must be at least 18, or the age of majority where you live, to hold an account. Keep passwords private and tell us at support@gearboxly.com if you think an account has been accessed without permission.

• Copy, sell, rent, sublicense or resell Gearboxly, or let another business use your account.
• Reverse engineer, decompile or try to extract source code, except where the law allows it despite this limit.
• Scrape, bulk-download or access Gearboxly with bots or scripts outside features we provide.
• Get around usage limits, plan limits, security or access controls.
• Use Gearboxly to build a competing product, or copy its design or content for that purpose.
• Send texts or emails to people who have not agreed to receive them, or break messaging, privacy or consumer laws.
• Upload anything unlawful, harmful, or that you have no right to use, including malware.

The staff app is licensed to you on devices you own or control, under this agreement and the rules of the store you got it from.

Apple App Store. This agreement is between you and Pioneer Vision Consulting LLC only, not Apple. Apple has no duty to provide maintenance or support for the app. If the app fails any warranty that applies, you may notify Apple and Apple will refund the purchase price, if any; Apple has no other warranty obligation. Pioneer Vision Consulting LLC, not Apple, is responsible for handling any claims about the app, including product liability, legal or regulatory compliance, consumer protection claims and intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

Google Play. Your use of the app is also subject to Google Play’s terms. Google is not responsible for the app or its support.

The app may ask for camera access (to scan VINs and take inspection photos) and for notifications. You can turn these off in your device settings; some features will stop working.

The shop owns its data: customers, vehicles, repair orders, inspections, photos and everything else it puts in. We use it only to run Gearboxly for the shop, as described in our privacy policy and data retention policy.

The shop is responsible for having the right to store and use its customers’ information, and for getting consent before texting or emailing them. The shop can ask us for an export of its data at any time while its account is open.

Some features rely on other companies, such as Stripe for payments, carriers and Twilio for texting, Google for AI and business tools, labor and vehicle data providers, and parts suppliers. When the shop turns one on, that company’s own terms also apply. We are not responsible for those services, their availability, or their prices and data, and a provider may change or stop a service at any time.

Parts prices, availability, labor times and vehicle specifications come from outside sources and can be wrong. Check them before relying on them.

Gearboxly AI produces drafts, suggestions and summaries. They can be incomplete or wrong. A person at the shop must review anything before it is saved, priced or sent to a customer, and the shop is responsible for the diagnosis and the work it performs. AI output is not professional, legal or safety advice. See our AI disclaimer for more.

AI use is subject to the monthly allowance on the shop’s plan.

We update Gearboxly often. Updates may add, change or remove features, and some app updates may be required to keep using the app. We will not remove a core feature of a paid plan without telling account holders first.

Gearboxly, its software, design, name and logos belong to Pioneer Vision Consulting LLC. If you send us ideas or feedback, we may use them freely and without paying you, and you keep any rights you had in them.

This license lasts while the shop’s account is active. It ends automatically when the account closes or the subscription ends, or earlier if you break this agreement and do not fix it after notice where notice is reasonable. When it ends, stop using Gearboxly and delete the app. Sections 6, 10 and 12 to 17 continue after it ends.

Gearboxly is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise it will be error-free or always available.

To the fullest extent allowed by law, Pioneer Vision Consulting LLC is not liable for indirect, incidental, special or consequential losses, such as lost profits, lost data or lost business. Our total liability for all claims relating to Gearboxly is limited to the fees the shop paid us in the three months before the claim arose. Some places do not allow these limits, so they may not fully apply to you.

The shop will defend and cover Pioneer Vision Consulting LLC against claims from third parties, including its customers, that arise from the shop’s work on vehicles, its messages to customers, its data, or its breach of this agreement or the law.

You may not use or export Gearboxly in breach of United States export or sanctions laws, or if you are on a United States government restricted list. Gearboxly is offered to businesses in the United States.

This agreement is governed by the laws of the State of Washington, without regard to its conflict of laws rules. Courts in Washington State have jurisdiction over any dispute, unless the law where you live requires otherwise.

If any part of this agreement cannot be enforced, the rest still applies. Not enforcing a part is not a waiver of it. The shop may not transfer this agreement without our written consent; we may transfer it as part of a sale or reorganization of our business. We may update this agreement and will change the date at the top of this page and tell account holders about changes that matter. Continuing to use Gearboxly after a change means you accept it.

Pioneer Vision Consulting LLC
support@gearboxly.com