Everything we’ve shipped, newest first. Built alongside a working repair shop, so it changes every week.
Customers get their own account with your shop's name and colors. They sign in with their email to see their cars, past visits with totals, upcoming appointments and rewards points, and can book their next visit. Invites go out by email, so it uses none of your texts.
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Classic, Bold, Modern, Friendly and Performance now look like premium agency sites, with live open-now hours, a map, a sticky call and book bar on phones, and Google-ready business details. Stock photos fill in until you add your own.
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Open your suppliers from the repair order: PartsTech opens already searching the part on the car's VIN. Order on their site, then paste the order into Gearboxly and the parts, prices and order number land on the RO for you to check. Parts aren't added automatically yet. Direct PartsTech ordering is coming soon.
Read the guide →Customers can text you back. Every reply lands in Texts with the whole conversation, and you answer from your shop's own number. New replies get a green count so nothing sits unread.
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From the bay, techs tap Need something, then Request part. It lands on the repair order for the service writer to order, so every part purchase goes through the front.
Read the guide →Walk out to the car, scan the VIN barcode or snap the plate, and Gearboxly finds the owner or decodes the car. Do the walk-around on your phone, and the repair order is on the board before you're back inside.
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Every feature in one 24-minute narrated video: 44 lessons in nine chapters. Watch it through to onboard new staff, or jump to the lesson you need.
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A Help button in the top bar opens the video guide for the page you're on, with related guides and a search of the Help Center.
Campaigns now opens with what's going well in your shop, four promotion ideas from Gearboxly AI based on your own numbers, and a box where you just say what you want to promote. It writes the text for you.
Read the guide →Every repair customers said 'not yet' to, with what it's worth, what's due for a call, what's urgent, and what you've won back. Call, log it, book it or drop it in one tap.
Read the guide →A new Monthly sales report puts each month side by side: cars, labor, parts, fees, tax, total and average repair order. And a new guide explains every report, from sales tax to technician hours.
Read the reports guide →The calendar opens on a week planner. Today's cars and how full each day is sit on the left, booking is one green button, and you drag an appointment to move it or stretch it to change how long it takes.
How to book an appointment →
Reports now open on how the shop is doing: sales, car count, average repair order, approval rate, effective labor rate and tech efficiency, each compared with the period before, plus a sales chart and technician and advisor leaderboards.
Add a customer from the Customers page with their details, address and car, before they've ever booked. A number already on file opens that customer instead of making a duplicate.
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New repair orders are a four-step check-in: who, which car, what's wrong, and the visit. A live ticket on the right fills in as you type, and the plate field looks like a real plate.
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A page for each of the 16 Gearboxly AI features, each with a short video of it working on a real repair order.
See Gearboxly AI →Take cards at the counter or text a secure payment link. The payment records itself on the repair order when it's paid.
Read the guide →Everyone clocks in and out from the top bar, with unpaid breaks. My hours shows the week, and managers get team timesheets with overtime flagged and a CSV for payroll.
Read the guide →Techs get their own phone-first workspace: only their cars, a live job clock, notes by voice, parts status, and one tap to ask the advisor for something.
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