Your texts
Open Texts in the sidebar, under Customers. Every conversation is listed newest first, with the customer's name and a green count when they've replied and nobody has read it yet.
Estimates, reminders, 'your car is ready' and payment links all go out as texts. When a customer answers any of them, the reply lands here.
Read and reply
- 1Tap a conversation to open the whole thread.
- 2Type your reply. Enter sends, Shift+Enter adds a new line.
- 3Tap Customer profile to jump to their cars, visits and invoices.
Texts go out from your shop's own number. Set it up once under Settings, then Text messaging.
Opt-outs
If a customer replies STOP, they're unsubscribed straight away and won't get more texts. If they reply START, they're back on.