Move from Tekmetric to Gearboxly

This is what Tekmetric's own help describes, as read in October 2026. Where it describes nothing, the line says to ask Tekmetric support. Products change, so check with Tekmetric before you plan around an export.

Customers

Customers, then Download CSV (described in Tekmetric help).

Vehicles

No self-serve vehicle export found in Tekmetric help. Ask Tekmetric support for one, or use our template.

Repair order history

No self-serve repair order export found in Tekmetric help. Ask Tekmetric support for an invoice export, or use a report you can download.

Inventory

No self-serve inventory export found in Tekmetric help. Ask Tekmetric support for one, or use our template.

1. 1In Tekmetric, open Customers.
2. 2Choose Download CSV.
3. 3Save the file and open it. Check that it has a row per customer, with names and phone numbers.

That is the only self-serve export Tekmetric's help describes for your data. For vehicles, repair orders or inventory, ask Tekmetric support for a CSV export.

1. 1In Gearboxly, open Settings, then Import data. Only owners and managers can see it.
2. 2Choose Tekmetric, then what you are bringing over. Customers first, then vehicles, then repair order history.
3. 3Upload the CSV file. If your file is an Excel workbook, open it, choose File, Save As, CSV (Comma delimited), and upload that. The limit is 25 MB, so split a large export by year.
4. 4Check the column matching, then run the dry run. Nothing is written yet.
5. 5If the dry run looks right, choose Confirm and import. Then read the report.

The full walkthrough, with screenshots, is in Import your customers, vehicles and repair history.

Tekmetric does not publish the column headers of its exports that we could find, so the matching is a best guess. The Match columns screen shows each field we need next to the column from your file that we picked, and a sample of what is in it. Change anything that is wrong, and set what you do not need to Do not import.

For Tekmetric, the wizard looks for these headers first. They are our guesses, not headers Tekmetric has confirmed, and any column with a different name can be matched by hand.

Customers

"Customer ID" or "ID" for Customer ID, and "Phone Number" or "Phone" for Phone.

Repair orders

"Repair Order #", "RO #" or "Repair Order Number" for RO number, and "Posted Date" for Closed date.

What each type needs before it can run:

Customers

At least one name column: First name, Last name, Full name or Company.

Vehicles

At least a VIN, or make and model (or plate), and one column that says who owns the vehicle: Customer ID, Customer phone, Customer email or Customer name.

Repair order history

An RO number (or invoice number), at least one date (opened, closed or paid), and a Total or line totals so the money comes across.

Inventory

A part number or a description.

• Tekmetric's help describes Customers, then Download CSV, as the way to get a customer list out. That page is about sending the list to Tekmetric for its own migration, but the download is an ordinary CSV file you can use here.
• Tekmetric also offers an API, but we have not confirmed from Tekmetric's own documents how a shop gets access, so Gearboxly does not connect to it. The import works from files only.
• Repair orders come in numbered with the prefix TM-, closed, paid and read-only, marked "Imported from Tekmetric". They show on customer and vehicle history and in reports under their original dates, so this month's numbers do not change.
• Nothing is sent to your customers: no texts, emails, review requests or reminders.
• Open orders are skipped by default. If you tick the option they come in as read-only history shown as unpaid invoices, not as live orders.
• Duplicates are skipped, not overwritten. Uploading the same file twice imports nothing twice.
• Every import can be undone.
• From any system, we do not import inspections and photos, appointments, labor guides and canned jobs, text message history, declined work, loyalty balances, QuickBooks links or staff accounts.

• Export everything you can from Tekmetric first, while you still have access, and keep the files somewhere safe.
• Keep Tekmetric read-only for a month after you switch, so you can look things up.
• Run a small file first, such as the last month of repair orders, and check a customer you know on screen.
• Handle parts orders in progress by hand. Parts orders are not imported.
• Finish open repair orders in the old system, or re-create them as new orders in Gearboxly.
• Plan your go-live for a slow week. The switching checklist for a shop manager covers staff training, texting, your card terminal and your booking link.

We would rather say so than guess. We could not confirm: Tekmetric's exact column headers; whether Tekmetric support will provide vehicle, repair order or inventory exports, or whether it charges for them; API access.

Stuck? Email support@gearboxly.com with the name of the report or export you have, and a person will tell you what we can bring over. Tekmetric is a trademark of its owner. Gearboxly is not affiliated with it.