Move from Shopmonkey to Gearboxly

This is what Shopmonkey's own help describes, as read in October 2026. Where it describes nothing, the line says to ask Shopmonkey support. Products change, so check with Shopmonkey before you plan around an export.

Customers

Customers list, then the Export icon at the top right (described in Shopmonkey help).

Vehicles

Vehicles list, then the Export icon at the top right (described in Shopmonkey help).

Repair order history

Shopmonkey's help lists customers, vehicles, fleets, vendors, inventory and reports as exportable, not orders. Ask Shopmonkey support for an order export, or export an order report if your plan has one.

Inventory

Parts list, then the Export icon at the top right (described in Shopmonkey help).

1. 1In Shopmonkey, open the list you want: Customers, Vehicles or Parts.
2. 2Click the Export icon at the top right of the page.
3. 3Save the file, then repeat for the next list.

Shopmonkey's help does not list orders as exportable. Ask Shopmonkey support for an order export, or export an order report if your plan has one, and use that for repair order history.

1. 1In Gearboxly, open Settings, then Import data. Only owners and managers can see it.
2. 2Choose Shopmonkey, then what you are bringing over. Customers first, then vehicles, then repair order history.
3. 3Upload the CSV file. If your file is an Excel workbook, open it, choose File, Save As, CSV (Comma delimited), and upload that. The limit is 25 MB, so split a large export by year.
4. 4Check the column matching, then run the dry run. Nothing is written yet.
5. 5If the dry run looks right, choose Confirm and import. Then read the report.

The full walkthrough, with screenshots, is in Import your customers, vehicles and repair history.

Shopmonkey does not publish the column headers of its exports that we could find, so the matching is a best guess. The Match columns screen shows each field we need next to the column from your file that we picked, and a sample of what is in it. Change anything that is wrong, and set what you do not need to Do not import.

For Shopmonkey, the wizard looks for these headers first. They are our guesses, not headers Shopmonkey has confirmed, and any column with a different name can be matched by hand.

Customers

"Company Name" for Company and "Name" for Full name.

Repair orders

"Order Number", "Order #" or "Invoice Number" for RO number, "Service Name" or "Service" for Job name, and "Total" for Total.

Inventory

"Quantity" or "Qty" for Quantity on hand, and "Name" or "Description" for Description.

What each type needs before it can run:

Customers

At least one name column: First name, Last name, Full name or Company.

Vehicles

At least a VIN, or make and model (or plate), and one column that says who owns the vehicle: Customer ID, Customer phone, Customer email or Customer name.

Repair order history

An RO number (or invoice number), at least one date (opened, closed or paid), and a Total or line totals so the money comes across.

Inventory

A part number or a description.

• Shopmonkey's help describes the same step for customers, vehicles and parts: open the list and use the Export icon at the top right of the page.
• Fleets do not come over as separate records, and canned fees and line item categories do not come over either.
• Shopmonkey has an API and a paid migration service. We have not confirmed either from Shopmonkey's own documents, and Gearboxly does not connect to the API.
• Repair orders come in numbered with the prefix SM-, closed, paid and read-only, marked "Imported from Shopmonkey". They show on customer and vehicle history and in reports under their original dates, so this month's numbers do not change.
• Nothing is sent to your customers: no texts, emails, review requests or reminders.
• Open orders are skipped by default. If you tick the option they come in as read-only history shown as unpaid invoices, not as live orders.
• Duplicates are skipped, not overwritten. Uploading the same file twice imports nothing twice.
• Every import can be undone.
• From any system, we do not import inspections and photos, appointments, labor guides and canned jobs, text message history, declined work, loyalty balances, QuickBooks links or staff accounts.

• Export everything you can from Shopmonkey first, while you still have access, and keep the files somewhere safe.
• Keep Shopmonkey read-only for a month after you switch, so you can look things up.
• Run a small file first, such as the last month of repair orders, and check a customer you know on screen.
• Handle parts orders in progress by hand. Parts orders are not imported.
• Finish open repair orders in the old system, or re-create them as new orders in Gearboxly.
• Plan your go-live for a slow week. The switching checklist for a shop manager covers staff training, texting, your card terminal and your booking link.

We would rather say so than guess. We could not confirm: Shopmonkey's exact column headers; whether an order export exists on your plan; API access and migration service pricing.

Stuck? Email support@gearboxly.com with the name of the report or export you have, and a person will tell you what we can bring over. Shopmonkey is a trademark of its owner. Gearboxly is not affiliated with it.